What are your return and exchange policies? [Back to Top]
 
Online Returns and Exchanges:
We hope that you love all your Two Sole Sisters' purchases.  However, if you need to return an item, here is our Return Policy:
  • If you are not completely happy with your purchase, we are happy to send you another style, color, or size free of charge.  
  • Two Sole Sisters DOES NOT accept returns or exchanges on WORN FOOTWEAR.  Footwear must be returned in its original box in its original condition without shipping labels. Do not use the Manufacturers’ shoe box as a shipping container.
  • All SALE purchases and special order purchases are final.
  • We suggest trying on your shoes inside and on a carpet.
  • You may return an item within 14 days from date of receipt for a complete refund (less shipping costs) to the same card on which it was purchased.
  • We reserve the right to deny credit for returned merchandise that does not meet our return policy.
 
If you would prefer a refund, please ship the item to us within 14 days of the date printed on your receipt by following the guidelines below:
  • Please email us at info@twosolesisters.com or call us to let us know your return is on the way. 
  • Returns postmarked more than 14 days after the date of your original receipt are subject to a 15% restocking fee.
  • Ship your return or exchange through an insured trackable carrier, as Two Sole Sisters cannot be responsible for lost or damaged packages.
  • Please ship all returns and exchanges to

Two Sole Sisters
1703 Pearl Street
Boulder, Co 80302


What forms of payment do you take? [Back to Top]
 
We honor Visa, Mastercard, Discover and American Express.
 
You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information. We bill all Credit Card orders the day we receive your order and bill the full amount all at once.
We also accept Downtown Boulder Gift Cards.
We do not accept checks.
 
Payment Gateway

What is your privacy policy? [Back to Top]

At Two Sole Sisters we value the relationship we have with our customers and are committed to responsible information-handling practices.

We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards.

We may collect preferences and personal information like contact and billing/shipping information from you. We use information about you to fulfill your requests and for promotions, services or other business purposes. This information allows us to send you targeted promotions specific to your needs. 

Two Sole Sisters does not sell or rent your personal information to third parties.


What is your statement of security? [Back to Top]
 
Our "Statement Of Security" is your assurance that you'll never have to worry about credit card safety, while shopping at Two Sole Sisters. We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information, you submit to Two Sole Sisters. when you use our online shopping cart.. This means your credit card number, and order details are scrambled during the transaction process.

If you send us information via email, we advise you that e-mail is not necessarily secure against interception. Should your communications to us include sensitive information i.e., Credit Card Number, Checking Account Information, Address, Phone Number, Etc. We would urge you to contact us by postal mail or via our phone line 303-442-0404, rather then e-mail.

When you shop at Two Sole Sisters, you'll be joining millions of customers around the world, who have safely shopped over the Internet. We are confident you will enjoy the safety, and convenience of shopping from home.

Still concerned about using your credit card online? No Problem! Contact us at 303-442-0404, and we will be happy to take your order.